Frequently asked questions about our products/services
We want to ensure you get the correct package for your trading purposes. It is essential you know exactly what it is you're subscribing to and several questions have come up regarding our packages. All questions can be forwarded to email@example.com. We want your trading experience to be fruitful and productive and J Talon is here to provide continuing and ongoing support for that trading experience.
Q: What is a CID and why do I need one?
A: The threat of stealing intellectual property is extremely high for Expert Advisors on the internet. J Talon encrypts their Expert Advisors with Guardian through a business relationship with FX1. You can read more about what a CID is right here.
Q: One machine/one user...what do you mean?
A: The subscription price to our EAs means you'll be licensed to run our EAs on one computer. The purchase of a product allows you to run one copy on one computer as well. If that computer is powerful, you can have many brokers, many open instances of MT4 and generally run the EAs through your testing "ringers". SkyDesks VM are not designed for backtesting but for forward testing and live trading. As such, we understand that there are professionals and experts who want and desire to test our EAs to their extremes. In fact, that is what we want you to do! However, you get to do that on one machine only! If you need to test/run them on more than one machine, you need more CIDs.
Q: Why do I need multiple CIDs?
A: This answer applies to all our subscription products. With your first subscription, you are licensed to run the EA on one computer. With more CIDs you can run them on more computers. Unfortunately, you can not have those computers in different locations, for example, at work and at home. These are considered two different locations and our licensing is designed to run from one user, one machine at one IP location. Our licensing checks for multiple instances of IPs against our user database to ensure that your license is being used properly. If you desire to use an EA at work and at home, you will need a subscription to a second copy of the EA. With two subscriptions you will get one user and two computers in two locations. If you desire 3 locations, you will have the opportunity to purchase a 3rd subscription. Our licensing only allows for 3 subscriptions at this time. The one caveat that we allow is that if you select to PURCHASE Evolution for the purchase price, you will receive 3 CIDs to allow you to run EV in 3 locations on 3 different machines but still with the same user. This purchase option does not exist for any other product other than Evolution.
Q: Can I travel with my laptop installed with your EAs?
A: Of course you can! Our proprietary IP checking process understands these instances and will ensure that you won't be cut off. However, if you are live trading, we HIGHLY recommend you move to the JTA subscription on SkyDesks. Not only is it less expensive, you can take your secure "key" with you on the road. Since your SkyDesks VM is in the cloud, you won't need our other subscription services.
Q: No Refund? Why not?
A: We give you the ability to "try before you buy". You can actually try out our product via subscription. Since the subscription is on a per month basis, you have 30 days from the start date of the subscription to "try" our product for the subscription price. This is WAY cheaper than purchasing the EA and later having buyer's remorse. As an example, you subscribe to Price Action, our newest EA for $9.95/month. When your first month's payment is received, you have 30 days to use the product any way you like. In this case, you can cancel at any time, even after the first day and get 30 days to try for just $10! Continue the subscription if you want to continue using the product or if you want to own the product, just buy it! Keep in mind, there is no turning back once you due purchase since there is no refund!
Q: How many CIDs does your purchased EV come with?
A: If you purchase EV, you will receive 3 CIDs for free. Those purchasing EV will receive an outstanding value. Essentially recovering your costs in 18 months yet still retaining the ability to access our forums and support service makes purchasing EV attractive to major firms and trading companies. Should you need additional CIDs for your purchased EV product, contact J Talon at firstname.lastname@example.org. You are reminded of our refund policy as this applies to our purchased EV as well. This does not apply to any other product. Purchase any other product and you get just one CID.
Q: Do you accept payments via any other method than PayPal?
A: No. PayPal is safe, secure and worldwide. If you don't have PayPal, PayPal will still process your transaction with a credit card. PayPal keeps all information related to your subscription. J Talon does not collect any credit card information.
Frequently asked questions about EV
Several questions have arisen surrounding our Flagship Expert Advisor launch. Check this section to see if your question is answered. If not, feel free to contact any Development Group member or become a member of our forum and check the Evolution news section.
Q: Isn't Evolution just an upgraded Blessing?
A: In a word, no. The only things that Evolution and Blessing have in common are the grid strategy and the safety features. The grid strategy is not a martingale but a completely controlled feature that relies on several market conditions, trade setting options and trader tolerance. EV can be set to trade one trade at a time. In fact, with Evolution, we have tested set files where the number of trades at one time was 3, maximum. We would not design any Expert Advisor without our copyrighted safety features so yes, we did borrow that from Blessing. One last thing I forgot to mention, Evolution does have one more thing in common, the experts in the Development Group!
Q: What is the best broker for Evolution?
A: If we only had a nickel for each time I've been asked this question about Blessing! You must do your due diligence when selecting a broker. US brokers have had to comply with several, heavy handed regulations in the FOREX trading industry. This has lead to a vast number of entry traders simply missing out because they do not have enough leverage for the account size they wish to trade. Evolution will work on most every broker. Will some of the features not work with US brokers? Yes, some features will not work because of broker restrictions but Evolution will still trade over 90% of the brokers out there. User selectable features such as toggling FIFO to on or off are but one of the many features designed to comply with the new regulations. Additionally, pending trades are now "stealth" to avoid the newest of the regulations. Not an endorsement but some Development Group members use IBFX, FXDD, Alpari UK and RVMarkets. I will say, at a minimum, you find a broker that allows you to trade micro (.01) lots. And for those that have a smaller account, I recommend a "penny a pip" account such as the ones offered over at IBFX and RVMarkets.
Q: How much do I need to trade with Evolution?
A: We recommend a minimum of $1000 per pair. Although smaller amounts have been tested, the protection features are "taxed" attempting to protect your account without available margin. Also, some pairs may require more based on our testing. Always look at our wiki to determine how much you may need for your favorite pair.