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Frequently asked questions about our subscription/purchasing services.
We want to ensure you get the correct package for your trading purposes. It is essential you know exactly what it is you're subscribing to or purchasing and several questions have come up regarding our packages. All questions can be forwarded to support@jtatoday.com. We want your trading experience to be fruitful and productive and J Talon is here to provide continuing and ongoing support for that trading experience.
Q: What is a CID and why do I need one?
A: The threat of stealing intellectual property is extremely high for Expert Advisors on the internet. J Talon encrypts EV with Guardian. Through a business relationship with FX1, J Talon brings this encryption solution to Evolution. You can read more about what a CID is right here.
Q: One machine/one user...what do you mean?
A: The subscription price to Evolution means you'll be licensed to run Evolution on one computer. If that computer is powerful, you can have many brokers, many open instances of MT4 and generally run Evolution through your testing "ringers". SkyDesks VM is not designed for backtesting but for forward testing and live trading. As such, we understand that there are professionals and experts who want and desire to test EV to its extremes. In fact, that is what we want you to do! However, you get to do that on one machine only! If you need to test/run EV on more than one machine, you need more CIDs and those are available at an additional cost.
Q: Why do I need multiple subscriptions to EV if I can get additional CIDs?
A: With your first subscription to EV, you are licensed to run EV on one computer. With more CIDs you can run EV on more computers. Unfortunately, you can not have those computers in different locations, for example, at work and at home. These are considered two different locations and our licensing is designed to run from one user, one machine at one IP location. Our licensing checks for multiple instances of IPs against our user database to ensure that your license is being used properly. If you desire to use EV at work and at home, you will need a subscription to a second copy of EV. With two subscriptions to EV you will get one user and two computers in two locations. If you desire 3 locations, you will have the opportunity to purchase a 3rd subscription. Our licensing only allows for 3 subscriptions at this time. The one caveat that we allow is that if you select to PURCHASE EV for the purchase price, the 3 CIDs you receive will allow you to run EV in 3 locations on 3 different machines but still with the same user.
Q: Can I travel with my laptop installed with EV?
A: Of course you can! Our proprietary IP checking process understands these instances and will ensure that you won't be cut off. However, if you are live trading, we HIGHLY recommend you move to the EV subscription on SkyDesks. Not only is it less expensive, you can take your secure "key" with you on the road. Since your SkyDesks VM is in the clouds, you won't need our other subscription services.
Q: No Refund? Why not?
A: We give you the ability to "try before you buy". You get EV free for 14 days on SkyDesks and if you don't like our product, you can cancel anytime prior to 14 day expiration period. If you are a professional or expert trader, we assume that have solid knowledge of FOREX trading and will be willing to try our SkyDesks solution. You are still trying before you buy in this instance as well. You must ensure that you want to subscribe directly to EV because the moment you complete your subscription process, your PayPal account will be charged for the first month of service. That is why we HIGHLY recommend you take advantage of our free trial offer with SkyDesks.
Q: How many CIDs does your purchased EV come with?
A: If you purchase EV, you will receive 3 CIDs for free. Those purchasing EV will receive an outstanding value. Essentially recovering your costs in 18 months yet still retaining the ability to access our forums and support service makes purchasing EV attractive to major firms and trading companies. Should you need additional CIDs for your purchased EV product, contact J Talon at support@jtatoday.com. You are reminded of our refund policy as this applies to our purchased EV as well.
Q: Do you accept payments via any other method than PayPal?
A: Yes. We have added Liberty Reserve as an option. This option requires an additional $10 service fee however. We still prefer PayPal. PayPal is safe, secure and worldwide. If you don't have PayPal, PayPal will still process your transaction with a credit card. PayPal keeps all information related to your subscription. J Talon does not collect any credit card information and to ensure that this happens, your transaction process is completed over on the PayPal website.
Q: What is a CID and why do I need one?
A: The threat of stealing intellectual property is extremely high for Expert Advisors on the internet. J Talon encrypts EV with Guardian. Through a business relationship with FX1, J Talon brings this encryption solution to Evolution. You can read more about what a CID is right here.
Q: One machine/one user...what do you mean?
A: The subscription price to Evolution means you'll be licensed to run Evolution on one computer. If that computer is powerful, you can have many brokers, many open instances of MT4 and generally run Evolution through your testing "ringers". SkyDesks VM is not designed for backtesting but for forward testing and live trading. As such, we understand that there are professionals and experts who want and desire to test EV to its extremes. In fact, that is what we want you to do! However, you get to do that on one machine only! If you need to test/run EV on more than one machine, you need more CIDs and those are available at an additional cost.
Q: Why do I need multiple subscriptions to EV if I can get additional CIDs?
A: With your first subscription to EV, you are licensed to run EV on one computer. With more CIDs you can run EV on more computers. Unfortunately, you can not have those computers in different locations, for example, at work and at home. These are considered two different locations and our licensing is designed to run from one user, one machine at one IP location. Our licensing checks for multiple instances of IPs against our user database to ensure that your license is being used properly. If you desire to use EV at work and at home, you will need a subscription to a second copy of EV. With two subscriptions to EV you will get one user and two computers in two locations. If you desire 3 locations, you will have the opportunity to purchase a 3rd subscription. Our licensing only allows for 3 subscriptions at this time. The one caveat that we allow is that if you select to PURCHASE EV for the purchase price, the 3 CIDs you receive will allow you to run EV in 3 locations on 3 different machines but still with the same user.
Q: Can I travel with my laptop installed with EV?
A: Of course you can! Our proprietary IP checking process understands these instances and will ensure that you won't be cut off. However, if you are live trading, we HIGHLY recommend you move to the EV subscription on SkyDesks. Not only is it less expensive, you can take your secure "key" with you on the road. Since your SkyDesks VM is in the clouds, you won't need our other subscription services.
Q: No Refund? Why not?
A: We give you the ability to "try before you buy". You get EV free for 14 days on SkyDesks and if you don't like our product, you can cancel anytime prior to 14 day expiration period. If you are a professional or expert trader, we assume that have solid knowledge of FOREX trading and will be willing to try our SkyDesks solution. You are still trying before you buy in this instance as well. You must ensure that you want to subscribe directly to EV because the moment you complete your subscription process, your PayPal account will be charged for the first month of service. That is why we HIGHLY recommend you take advantage of our free trial offer with SkyDesks.
Q: How many CIDs does your purchased EV come with?
A: If you purchase EV, you will receive 3 CIDs for free. Those purchasing EV will receive an outstanding value. Essentially recovering your costs in 18 months yet still retaining the ability to access our forums and support service makes purchasing EV attractive to major firms and trading companies. Should you need additional CIDs for your purchased EV product, contact J Talon at support@jtatoday.com. You are reminded of our refund policy as this applies to our purchased EV as well.
Q: Do you accept payments via any other method than PayPal?
A: Yes. We have added Liberty Reserve as an option. This option requires an additional $10 service fee however. We still prefer PayPal. PayPal is safe, secure and worldwide. If you don't have PayPal, PayPal will still process your transaction with a credit card. PayPal keeps all information related to your subscription. J Talon does not collect any credit card information and to ensure that this happens, your transaction process is completed over on the PayPal website.
